Who is in charge? The downside of the »Chinese Speed« metaphor

Who is in charge? The downside of the »Chinese Speed« metaphor It has always been surprising to find the pathological concept of »obsession« re-emerging in a business concept such as »customer obsession«. One aspect of this concept can also be found in the »Chinese...

Leadership meets art – beyond tools and tricks

Hope

Hope We have already written about hope as a leadership attitude* at a time when it still seemed to many to be something esoteric. Starting from Paul’s so influential phrase in the first letter to the Corinthians »Now abideth faith, hope, love, these three; but...

The empathetic manager – digital?

The empathetic manager – digital? Empathy is not a separate perception ability; rather, it is the ability to interpret analogue communication expressions and thus also understand the emotional message in the midst of busy factual information. This requires...

Crisis Communication III

Crisis Communication III Few remarks on the announcement of the bad news It is an event that captures the attention of the managers involved. Although it is only one step in a longer process, it is the central event because it sets the tone for the whole following...